Privacy Policy

Effective Date: 09/23/2025
Last Updated: 09/23/2025

Southern Termite and Pest Control (“Company,” “we,” “our,” or “us”) values your privacy. This Privacy Policy explains how we collect, use, store, and protect your personal information when you interact with our website, services, or communications.

1. Information We Collect

We may collect the following types of information:

Personal Information: such as your name, phone number, email address, service address, and billing information when you schedule services, request an estimate, or contact us.
Service Information: such as details about your service history, property type, and appointment records.
Usage Information: such as IP address, browser type, device details, and how you interact with our website.
Cookies & Tracking Data: small files stored on your device for analytics, website performance, and advertising purposes.

2. How We Use Your Information

We use the information we collect to:

Provide and deliver home services
Schedule appointments and communicate with you
Process payments and maintain billing records
Respond to service requests, questions, or complaints
Improve our services, website, and customer experience
Send important service reminders, updates, and promotions (you may opt out of marketing communications at any time)
Comply with legal and regulatory requirements

3. Sharing Your Information

We do not sell your personal information. We may share information only in these circumstances:

Service Providers: with trusted third parties such as payment processors, scheduling platforms, and IT support providers who help us operate our services
Legal Requirements: if required to do so by law, subpoena, or legal process
Business Transfers: in the event of a merger, acquisition, or sale of assets

4. Data Security

We use reasonable technical, administrative, and organizational measures to protect your personal information. While we work hard to safeguard your data, no method of storage or transmission is completely secure.

5. Your Privacy Rights

Depending on your location, you may have rights under privacy laws such as the General Data Protection Regulation (GDPR) or the California Consumer Privacy Act (CCPA/CPRA), including:

Accessing the personal information we hold about you
Requesting corrections or updates
Requesting deletion of your personal data (subject to legal and contractual obligations)
Opting out of marketing communications
Restricting or objecting to certain data processing activities
Requesting a portable copy of your data

To exercise your rights, please contact us at office@southerntermitepc.com or call 270-247-2848

6. Cookies & Tracking

We use cookies and similar technologies to analyze traffic, improve our website, and support marketing. You can manage or disable cookies in your browser settings.

7. Children’s Privacy

Our services are not directed toward children under 13, and we do not knowingly collect information from children.

8. International Users

If you are located outside the United States, please note that your information may be transferred to and stored in the U.S., where data protection laws may differ from those in your country.

9. Changes to This Policy

We may update this Privacy Policy from time to time. Updates will be posted on this page with an updated effective date.

10. Contact Us

If you have any questions about this Privacy Policy, please contact us at:

Southern Termite and Pest Control
119 Ky Fab Dr
Mayfield, KY 42066
Email: office@southerntermitepc.com
Phone: 270-247-2848